Cancellation & Refund Policy
FABX tools are free, and we collect no payments today. This policy states what will apply the moment any paid feature goes on sale, so you know the terms in advance.
Today
There is no subscription, no order and no payment, so there is nothing to cancel and nothing to refund. You can stop using the tools at any time; nothing is stored about you.
If you are charged by mistake
If a payment ever reaches us that you did not intend — a duplicate charge, or a charge with no service behind it — write to hello@fabxlabs.com with the payment reference. We will refund it in full to the original payment method.
Failed or pending payments
If money leaves your account but the payment does not complete, it is normally returned automatically by your bank or the payment gateway, usually within 5 to 7 working days. Tell us and we will follow it up with the gateway.
When paid features launch
- Cancellation: any recurring plan can be cancelled at any time from the account screen or by email; it stops at the end of the paid period, and no further amount is charged.
- Refunds: a one-time purchase that does not work as described can be refunded in full within 7 days of purchase.
- How refunds are paid: to the original payment method. Once approved, the amount is sent within 5 to 7 working days; how quickly it appears then depends on your bank.
- Not refundable: a purchase already used in full where the tool worked as described — because the files are produced on your device and cannot be returned.
How to reach us
Email hello@fabxlabs.com with "Refund" in the subject. We aim to acknowledge within 3 working days and to resolve within 30 days. See also Terms and Privacy.